Marketing, sales and customers

Average order value (AOV)

  • Marketing, sales and customers

Definition

The average amount spent each time a customer places an order.

Also called

AOV, Average order value

Example

€20k of revenue from 400 orders gives an AOV of €50.

For your role

Choose your role to see what this term means in your work.

Why it matters

Raising order value can grow revenue without finding new customers.

Where it is used

E-commerce dashboards and sales reports.

How to calculate it

Total revenue ÷ number of orders

Worked example

€20k of revenue from 400 orders gives an AOV of €50.