Reading charts and reports
Business intelligence (BI)
- Reading charts and reports
Definition
The tools and practices used to turn data into reports and dashboards that help people make business decisions.
Also called
BI, Business intelligence
Example
An operations team sees delivery performance below target, investigates affected routes and agrees what to improve.
See how it works
- Collect and validate information
- Compare performance with targets
- Investigate a useful question
- Decide and evaluate an action
Check your understanding
Common mistake: A dashboard presents information but does not automatically provide insight or action.
What makes information actionable?
Show explanation
A clear decision, relevant context, an explanation to investigate and a way to assess the result.
For your role
Choose your role to see what this term means in your work.
Why it matters
It turns raw data into information people can act on.
Where it is used
Reporting teams, dashboards and management reports.