People and HR
Employee net promoter score (eNPS)
- People and HR
Definition
A score from -100 to 100 based on how likely employees are to recommend their organisation as a place to work, worked out the same way as a net promoter score.
Also called
eNPS, Employee net promoter score
For your role
Choose your role to see what this term means in your work.
Why it matters
It is a quick, repeatable signal of how people feel about working somewhere and can warn of rising turnover.
Where it is used
Engagement surveys and HR dashboards. Used by people analysts, HR business partners, HR directors and senior leaders.
How to calculate it
eNPS = % promoters (scores 9 to 10) - % detractors (scores 0 to 6)
Worked example
ILLUSTRATION. Raket Parts B.V. holds no survey data. Suppose 120 employees answer "How likely would you recommend this company as a place to work?" on a 0 to 10 scale: 42 score 9 or 10 (35%), 54 score 7 or 8, and 24 score 0 to 6 (20%). eNPS = 35 - 20 = 15.
Raket Parts B.V. is a fictional company created for Insyt.
Definitions vary. Survey timing, anonymity and who is invited change the score a lot, so compare only like with like. Check how your organisation calculates it.