Definition The average time it takes to restore a service after a failure.
Also called MTTR, Mean time to recovery
Example 6 hours of downtime across 12 incidents gives an MTTR of 30 minutes.
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Why it matters Faster recovery reduces the impact of every failure.
Where it is used IT operations dashboards and incident reviews.
How to calculate it Total downtime in minutes ÷ number of incidents
Worked example 6 hours of downtime across 12 incidents gives an MTTR of 30 minutes.
