Business, finance and operations
On time in full (OTIF)
The percentage of orders delivered on the agreed date with the full quantity requested.
- Business, finance and operations
Definition
The percentage of orders delivered on the agreed date with the full quantity requested. Often shortened to OTIF.
Also called
OTIF, On time in full
Example
940 of 1,000 orders arriving complete and on time gives an OTIF of 94%.
For your role
Choose your role to see what this term means in your work.
Why it matters
It is one of the clearest signs of whether customers get what they were promised.
Where it is used
Supply chain dashboards and supplier reviews.
How to calculate it
Orders delivered on time and in full ÷ total orders × 100
Worked example
940 of 1,000 orders arriving complete and on time gives an OTIF of 94%.
Definitions vary. ‘On time’ may mean the promised date, the requested date or a window of days either side. Check how your organisation calculates it.