Operations Coordinator
Keeps day-to-day operations and service queues running by scheduling work and tracking orders, cases and exceptions.
2tasks in this job
1skill it uses
8tools named
The skills this job leans on most
- 1Diagnosing operational handoffs and flowNeeded in 2 of 2 tasks
- 2Investigating anomaliesNeeded in 1 of 2 tasks
- 3Testing competing explanations with discriminating evidenceNeeded in 1 of 2 tasks
ToolsSAP S/4HANAMicrosoft ExcelZendeskJeeves ERPMonitor ERPVisma ERP and accountingMicrosoft SharePointGoogle Sheets
All 2 tasks, where people get stuck and all 1 skills
Paths to start
Tool Path
Excel for Analysis and Decision Models
Build and check Excel workbooks others can trust.
- Modules
- 5 open
- Runs in
- Your browser
Skill Path
Diagnostic Investigation and Root Cause Analysis
Resolve contradictory evidence and find, verify and prevent the causes of business and data anomalies.
- Modules
- 5 open
- Practice data
- Raket Parts
Coming soonService Operations Analytics and Capacity Planning
3tasks in this job
36skills it uses
10tools named
The skills this job leans on most
- 1Investigating anomaliesNeeded in 2 of 3 tasks
- 2Diagnosing operational handoffs and flowNeeded in 2 of 3 tasks
- 3Testing competing explanations with discriminating evidenceNeeded in 2 of 3 tasks
ToolsSAP S/4HANAMicrosoft ExcelZendeskJeeves ERPMonitor ERPVisma ERP and accounting+ 4 more
All 3 tasks, where people get stuck and all 36 skills
Tasks
- Diagnose operational and fulfilment exceptions and agree corrective ownership
- Plan service capacity, schedules and routing against service levels
- Oversee an automated or AI system in operational use and correct, restrict or withdraw faulty outputs
Where people get stuck
All skills
- Diagnosing operational handoffs and flow
- Investigating anomalies
- Testing competing explanations with discriminating evidence
- Analysing queue behaviour, capacity and service constraints
- Assessing data-driven fairness and bias
- Assigning and operating data ownership and stewardship
- Balancing territories and quotas from account potential
- Classifying AI uses against regulatory obligations
- Converting demand into capacity requirements
- Defining measurable outcomes and leading indicators
- Designing and comparing decision scenarios
- Designing efficient and reproducible investigations
- Diagnosing data quality exceptions
- Discovering process variants from event logs
- Eliciting needs through interviews, workshops and observation
- Escalating unresolved risks with evidence and clear ownership
- Evaluating responsible AI use risks
- Evaluating service performance and quality trade-offs
- Exercising human oversight of automated and AI outputs
- Facilitating evidence-led retrospectives and corrective actions
- Forecasting operational demand at interval and site grain
- Influencing change without formal authority
- Maintaining requirements traceability and change control
- Mapping customer journeys and evidence gaps
- Mapping proposed process changes and control impacts
- Mapping stakeholders' decisions, constraints and needs
- Monitoring model fitness and drift
- Reading business metrics
- Recognising statutory incident reporting duties and deadlines
- Reconciling conflicting reports
- Repairing data defects reversibly under owner authority
- Specifying decision-useful reports
- Tracing data lineage upstream and downstream
- Validating records by matching, recomputation and end-to-end tracing
- Working through stakeholder conflict over evidence and responsibility
- Writing verifiable requirements and acceptance criteria
All tools
- SAP S/4HANA
- Microsoft Excel
- Zendesk
- Jeeves ERP
- Monitor ERP
- Visma ERP and accounting
- Microsoft SharePoint
- Google Sheets
- Freshdesk
- Salesforce
Paths to start
Tool Path
Excel for Analysis and Decision Models
Build and check Excel workbooks others can trust.
- Modules
- 5 open
- Runs in
- Your browser
Skill Path
Diagnostic Investigation and Root Cause Analysis
Resolve contradictory evidence and find, verify and prevent the causes of business and data anomalies.
- Modules
- 5 open
- Practice data
- Raket Parts
Skill Path
Discovering Requirements and Defining Metrics
Turn stakeholder needs into verifiable requirements and governed metric definitions with owners, grain and acceptance tests.
- Modules
- 5 open
- Practice data
- Raket Parts
Coming soonService Operations Analytics and Capacity Planning
3tasks in this job
44skills it uses
11tools named
The skills this job leans on most
- 1Investigating anomaliesNeeded in 3 of 3 tasks
- 2Testing competing explanations with discriminating evidenceNeeded in 3 of 3 tasks
- 3Diagnosing operational handoffs and flowNeeded in 2 of 3 tasks
ToolsSAP S/4HANAMicrosoft ExcelZendeskJeeves ERPMonitor ERPVisma ERP and accounting+ 5 more
All 3 tasks, where people get stuck and all 44 skills
Tasks
- Diagnose operational and fulfilment exceptions and agree corrective ownership
- Analyse a current business process from event and operational data and define the future-state process
- Oversee an automated or AI system in operational use and correct, restrict or withdraw faulty outputs
Where people get stuck
All skills
- Diagnosing operational handoffs and flow
- Investigating anomalies
- Testing competing explanations with discriminating evidence
- Analysing queue behaviour, capacity and service constraints
- Assessing data-driven fairness and bias
- Assigning and operating data ownership and stewardship
- Balancing territories and quotas from account potential
- Classifying AI uses against regulatory obligations
- Converting demand into capacity requirements
- Defining measurable outcomes and leading indicators
- Designing and comparing decision scenarios
- Designing efficient and reproducible investigations
- Diagnosing data quality exceptions
- Diagnosing misleading data visualisations
- Disclosing AI contribution to professional work
- Discovering process variants from event logs
- Eliciting needs through interviews, workshops and observation
- Escalating unresolved risks with evidence and clear ownership
- Evaluating responsible AI use risks
- Evaluating service performance and quality trade-offs
- Exercising human oversight of automated and AI outputs
- Facilitating evidence-led retrospectives and corrective actions
- Forecasting operational demand at interval and site grain
- Giving specific developmental feedback on data and AI work
- Independently checking analytical conclusions and claims
- Influencing change without formal authority
- Judging the materiality of defects and deficiencies for the intended use
- Maintaining requirements traceability and change control
- Making accountable decisions under uncertainty
- Mapping customer journeys and evidence gaps
- Mapping proposed process changes and control impacts
- Mapping stakeholders' decisions, constraints and needs
- Monitoring model fitness and drift
- Reading business metrics
- Recognising statutory incident reporting duties and deadlines
- Reconciling conflicting reports
- Repairing data defects reversibly under owner authority
- Specifying decision-useful reports
- Tracing data lineage upstream and downstream
- Validating records by matching, recomputation and end-to-end tracing
- Verifying AI-assisted outputs against sources
- Verifying reports and dashboards before and after release
- Working through stakeholder conflict over evidence and responsibility
- Writing verifiable requirements and acceptance criteria
All tools
- SAP S/4HANA
- Microsoft Excel
- Zendesk
- Jeeves ERP
- Monitor ERP
- Visma ERP and accounting
- Microsoft SharePoint
- Google Sheets
- Microsoft Power BI
- Freshdesk
- Salesforce
Paths to start
Tool Path
Excel for Analysis and Decision Models
Build and check Excel workbooks others can trust.
- Modules
- 5 open
- Runs in
- Your browser
Skill Path
Diagnostic Investigation and Root Cause Analysis
Resolve contradictory evidence and find, verify and prevent the causes of business and data anomalies.
- Modules
- 5 open
- Practice data
- Raket Parts
Skill Path
Discovering Requirements and Defining Metrics
Turn stakeholder needs into verifiable requirements and governed metric definitions with owners, grain and acceptance tests.
- Modules
- 5 open
- Practice data
- Raket Parts
Coming soonService Operations Analytics and Capacity Planning
About the role
Keeps day-to-day operations and service queues running by scheduling work and tracking orders, cases and exceptions. Decides routine prioritisation within agreed rules and spots when volumes, delays or errors need escalating. Data judgement sits in keeping operational records accurate and reading queue and exception reports correctly.
Also called Operations Administrator, Service Coordinator, Customer Service Coordinator, Scheduling Coordinator, Logistics Coordinator