Strategic and Commercial Decisions: Options, Trade-offs and Priorities
Learn to make commercial choices you can defend, from framing real options to sizing the prize and reading competitors. No coding: you work on the data of Raket Parts, a fictional maker of rocket parts.
You will be able to
- frame a decision and fix fair criteria before scoring
- link every score to evidence
- size an opportunity as a cautious range
- place competitors using dated, sourced evidence
Frame the choice before you score it
Frame a decision, compare genuine alternatives and fix fair criteria before scoring.
Score with evidence
Connect option scores to evidence, reject failed must-haves and test changes in ranking.
How big is the prize?
Produce a cautious opportunity range from consistent scopes and independently checked assumptions.
Where do we stand against others?
Log competitor evidence with its source, date and type, place competitors on two dimensions on the same basket and say what the evidence cannot support.
Decide when you cannot be sure
Choose an action under uncertainty using expected cost, the worst case against a limit and reversibility, and record the owner and a review trigger.
Authorising a recommendation within authority
Check a prepared recommendation sits within the authority you hold.
Feedback loops and second-order effects
Trace what else a decision will change.
Facilitating a group decision on disputed evidence
Run a decision meeting when people disagree about the facts.
Integration project: growth or contribution under capacity
Weigh growth against margin when capacity is short.
Final assessment
A strategic recommendation on an unseen case.
Strategic Decisions / Module 1
Frame the choice before you score it
Bram Wijnstra wants to consider offering the webshop in additional countries. Teun Veldhorst asks what the alternative is, who decides and how success will be judged.
Sections
Strategic Decisions / Module 1 / Free practice
Try it on your own question
Run it in the practice editor
The practice editors have the Raket Parts tables loaded. Type a query or a formula, run it and change it as often as you like. Nothing is marked.
Strategic Decisions / Module 2
Score with evidence
Bram has claimed the September promotion lifted webshop orders. Teun checks the reference months before any option earns a score.
This module builds on module 1. If you are new to this, start with module 1.
Sections
Strategic Decisions / Module 2 / Free practice
Try it on your own question
Run it in the practice editor
The practice editors have the Raket Parts tables loaded. Type a query or a formula, run it and change it as often as you like. Nothing is marked.
Strategic Decisions / Module 3
How big is the prize?
Bram wants an estimate of extra university business. He tests the scope of two hypothetical market reports against what Raket Parts actually knows about its customers.
This module builds on module 2. If you are new to this, start with module 2.
Sections
Strategic Decisions / Module 3 / Free practice
Try it on your own question
Run it in the practice editor
The practice editors have the Raket Parts tables loaded. Type a query or a formula, run it and change it as often as you like. Nothing is marked.
Strategic Decisions / Module 4
Where do we stand against others?
A competitor's press release says it is the fastest supplier of catalogue parts. Bram wants a map of who offers what, built only from evidence he could show the board. Log the evidence, compare like with like and say what is not known.
This module builds on module 3. If you are new to this, start with module 3.
Sections
Strategic Decisions / Module 4 / Free practice
Try it on your own question
Run it in the practice editor
The practice editors have the Raket Parts tables loaded. Type a query or a formula, run it and change it as often as you like. Nothing is marked.
Strategic Decisions / Module 5
Decide when you cannot be sure
Titanium bar lead times grew through 2025. Mira Dageraad must choose: a three-year volume agreement at a lower price, or keep buying order by order, dearer but free to stop. One option is cheaper on average and worse in a bad year.
This module builds on module 4. If you are new to this, start with module 4.
Sections
Strategic Decisions / Module 5 / Free practice
Try it on your own question
Run it in the practice editor
The practice editors have the Raket Parts tables loaded. Type a query or a formula, run it and change it as often as you like. Nothing is marked.
Strategic Decisions / Module 1 / 1.1
1.1 The decision statement
Section 1.1 complete
Next: 1.2 Options, including no change
Strategic Decisions / Module 1 / 1.2
1.2 Options, including no change
Section 1.2 complete
Next: 1.3 Criteria with weights, set first
Strategic Decisions / Module 1 / 1.3
1.3 Criteria with weights, set first
Section 1.3 complete
Next: 1.4 A criterion written to fit
Strategic Decisions / Module 1 / 1.4
1.4 A criterion written to fit
Section 1.4 complete
Next: Module 1 check
Continue to the module check Recap this section Back to module 1
Strategic Decisions / Module 1 / Check
Module 1 check
Module 1 complete
Next: Module 2, Score with evidence
Continue to module 2 Try it on your own question Recap module 1 Back to module 1
Strategic Decisions / Module 2 / 2.2
2.2 Re-check the claim
Section 2.2 complete
Next: 2.3 Must-haves before totals
Strategic Decisions / Module 2 / 2.3
2.3 Must-haves before totals
Section 2.3 complete
Next: 2.4 When does the ranking flip?
Strategic Decisions / Module 2 / 2.4
2.4 When does the ranking flip?
Section 2.4 complete
Next: Module 2 check
Continue to the module check Recap this section Back to module 2
Strategic Decisions / Module 2 / Check
Module 2 check
Module 2 complete
Next: Module 3, How big is the prize?
Continue to module 3 Try it on your own question Recap module 2 Back to module 2
Strategic Decisions / Module 3 / 3.1
3.1 Scope first
Section 3.1 complete
Next: 3.2 Bottom-up from real customers
Strategic Decisions / Module 3 / 3.3
3.3 Transfer with care
Section 3.3 complete
Next: 3.4 Reconcile and give a range
Strategic Decisions / Module 3 / 3.4
3.4 Reconcile and give a range
Section 3.4 complete
Next: Module 3 check
Continue to the module check Recap this section Back to module 3
Strategic Decisions / Module 3 / Check
Module 3 check
Module 3 complete
Next: Module 4, Where do we stand against others?
Continue to module 4 Try it on your own question Recap module 3 Back to module 3
Strategic Decisions / Module 4 / 4.2
4.2 An evidence log
Section 4.2 complete
Next: 4.3 Two dimensions that separate
Strategic Decisions / Module 4 / 4.3
4.3 Two dimensions that separate
Section 4.3 complete
Next: 4.4 What the evidence cannot show
Strategic Decisions / Module 4 / 4.4
4.4 What the evidence cannot show
Section 4.4 complete
Next: Module 4 check
Continue to the module check Recap this section Back to module 4
Strategic Decisions / Module 4 / Check
Module 4 check
Module 4 complete
Next: Module 5, Decide when you cannot be sure
Continue to module 5 Try it on your own question Recap module 4 Back to module 4
Strategic Decisions / Module 5 / 5.1
5.1 Best on average is not always best
Section 5.1 complete
Next: 5.2 Expected cost and worst case
Strategic Decisions / Module 5 / 5.2
5.2 Expected cost and worst case
Section 5.2 complete
Next: 5.3 What it costs to change your mind
Strategic Decisions / Module 5 / 5.3
5.3 What it costs to change your mind
Section 5.3 complete
Next: 5.4 The decision record
Strategic Decisions / Module 5 / 5.4
5.4 The decision record
Section 5.4 complete
Next: Module 5 check
Continue to the module check Recap this section Back to module 5
Strategic Decisions / Module 5 / Check
Module 5 check
Module 5 complete
Next: Module 6, coming later
Back to the Path Try it on your own question Recap module 5 Back to module 5
Strategic Decisions / Module 1 / Recap
Recap card
1.1 The decision statement
The decision statement
- Name who prepares the recommendation and who must approve it.
- Write the action, alternative and review point before scoring.
Common mistake
Authority leak. Purchase order authority is not permission to enter a new market.
Strategic Decisions / Module 1 / Recap
Recap card
1.2 Options, including no change
Options, including no change
- Compare expansion, a staged step, improvements and no change.
- Use observed channel share to describe current use, not future demand.
Common mistake
Only one real option. A list of variations on expansion is not an honest option set.
Strategic Decisions / Module 1 / Recap
Recap card
1.3 Fair criteria, set first
Fair criteria, set first
- Use a shared comparison window and meaning for each measure.
- Agree weights and must-haves before seeing a score.
Common mistake
Double credit. Two overlapping growth measures can award the same advantage twice.
Strategic Decisions / Module 1 / Recap
Recap card
1.4 A criterion written to fit
A criterion written to fit
- Disclose a late measure and explain its relevance.
- Rescore all alternatives rather than moving only one.
Common mistake
Winner-shaped criteria. A measure fitted to the favourite does not establish that it is best.
Strategic Decisions / Module 1 / Recap
Recap card
Module 1: Frame the choice before you score it
The decision statement
- Name who prepares the recommendation and who must approve it.
- Write the action, alternative and review point before scoring.
Common mistake
Authority leak. Purchase order authority is not permission to enter a new market.
Options, including no change
- Compare expansion, a staged step, improvements and no change.
- Use observed channel share to describe current use, not future demand.
Common mistake
Only one real option. A list of variations on expansion is not an honest option set.
Fair criteria, set first
- Use a shared comparison window and meaning for each measure.
- Agree weights and must-haves before seeing a score.
Common mistake
Double credit. Two overlapping growth measures can award the same advantage twice.
A criterion written to fit
- Disclose a late measure and explain its relevance.
- Rescore all alternatives rather than moving only one.
Common mistake
Winner-shaped criteria. A measure fitted to the favourite does not establish that it is best.
Strategic Decisions / Module 2 / Recap
Recap card
2.1 A score needs a source
A score needs a source
- Give each score an evidence source and an honest strength label.
- Separate a recorded count from a claim about what caused it.
Common mistake
Opinion dressed as evidence. One favourable customer story cannot establish wider demand.
Strategic Decisions / Module 2 / Recap
Recap card
2.2 Re-check the headline
Re-check the headline
- Recalculate the sponsor comparison from the source.
- Test a less selective reference period and look for coinciding activity.
Common mistake
Convenient comparison. A summer low can make an ordinary later month look exceptional.
Strategic Decisions / Module 2 / Recap
Recap card
2.3 Must-haves before totals
Must-haves before totals
- Test mandatory conditions before comparing weighted totals.
- Record missing evidence instead of marking it as a pass.
Common mistake
Score overrules permission. No amount of upside grants missing approval.
Strategic Decisions / Module 2 / Recap
Recap card
2.4 When the ranking flips
When the ranking flips
- Show how plausible weight changes affect the leader.
- Report close rankings as sensitive, not certain.
Common mistake
False precision. The score difference can look exact even when the judgements are weak.
Strategic Decisions / Module 2 / Recap
Recap card
Module 2: Score with evidence
A score needs a source
- Give each score an evidence source and an honest strength label.
- Separate a recorded count from a claim about what caused it.
Common mistake
Opinion dressed as evidence. One favourable customer story cannot establish wider demand.
Re-check the headline
- Recalculate the sponsor comparison from the source.
- Test a less selective reference period and look for coinciding activity.
Common mistake
Convenient comparison. A summer low can make an ordinary later month look exceptional.
Must-haves before totals
- Test mandatory conditions before comparing weighted totals.
- Record missing evidence instead of marking it as a pass.
Common mistake
Score overrules permission. No amount of upside grants missing approval.
When the ranking flips
- Show how plausible weight changes affect the leader.
- Report close rankings as sensitive, not certain.
Common mistake
False precision. The score difference can look exact even when the judgements are weak.
Strategic Decisions / Module 3 / Recap
Recap card
3.1 Scope first
Scope first
- Check who, where, what and when an estimate covers.
- Label invented report figures as practice, not outside evidence.
Common mistake
Big number bias. A broad spending figure is not automatically a reachable market.
Strategic Decisions / Module 3 / Recap
Recap card
3.2 Bottom-up from customers
Bottom-up from customers
- Count customer records separately from customers with invoices.
- Use a consistent customer group and time window when calculating average spend.
Common mistake
Wrong divisor. Every customer record is not necessarily a paying customer during the period.
Strategic Decisions / Module 3 / Recap
Recap card
3.3 Transfer with care
Transfer with care
- Treat new-market customers and spend multipliers as assumptions.
- Calculate low and high cases on the same time basis.
Common mistake
Average as promise. Existing-customer spend is not a guaranteed result in new countries.
Strategic Decisions / Module 3 / Recap
Recap card
3.4 Reconcile and give a range
Reconcile and give a range
- Remove overlapping buyers before interpreting the top-down pool.
- Compare both methods without pretending practice numbers are real market research.
Common mistake
Two invented estimates. Agreement between hypotheticals cannot replace external evidence.
Strategic Decisions / Module 3 / Recap
Recap card
Module 3: How big is the prize?
Scope first
- Check who, where, what and when an estimate covers.
- Label invented report figures as practice, not outside evidence.
Common mistake
Big number bias. A broad spending figure is not automatically a reachable market.
Bottom-up from customers
- Count customer records separately from customers with invoices.
- Use a consistent customer group and time window when calculating average spend.
Common mistake
Wrong divisor. Every customer record is not necessarily a paying customer during the period.
Transfer with care
- Treat new-market customers and spend multipliers as assumptions.
- Calculate low and high cases on the same time basis.
Common mistake
Average as promise. Existing-customer spend is not a guaranteed result in new countries.
Reconcile and give a range
- Remove overlapping buyers before interpreting the top-down pool.
- Compare both methods without pretending practice numbers are real market research.
Common mistake
Two invented estimates. Agreement between hypotheticals cannot replace external evidence.
Strategic Decisions / Module 4 / Recap
Recap card
4.1 A claim is not a position
A claim is not a position
- Self-claim: what a competitor says about itself
- Measured: a dated check on a stated basket
Common mistake
Mapping the slogan. Competitor A claimed 8 days; on the practice basket it quoted 13.
Strategic Decisions / Module 4 / Recap
Recap card
4.2 An evidence log
An evidence log
- Log: source, date, type and basket for every entry
- Two flags: older than 12 months, and self-claims
Common mistake
Letting a fresh date pass a self-claim. F's website entry is two months old and still F's own words.
Strategic Decisions / Module 4 / Recap
Recap card
4.3 Two dimensions that separate
Two dimensions that separate
- Axes: quoted days and price level on catalogue parts
- Our point: 7.03 days on 350 real catalogue quote lines
Common mistake
Using the all-lines average. 53.46 days mixes in build-to-order work at 77.29 days.
Strategic Decisions / Module 4 / Recap
Recap card
4.4 What the evidence cannot show
What the evidence cannot show
- Out of reach: margins, capacity and plans
- One clue: leave the entrant unplaced
Common mistake
Filling gaps with guesses. A higher price level says nothing about a competitor's margin.
Strategic Decisions / Module 4 / Recap
Recap card
Module 4: Where do we stand against others?
A claim is not a position
- Self-claim: what a competitor says about itself
- Measured: a dated check on a stated basket
Common mistake
Mapping the slogan. Competitor A claimed 8 days; on the practice basket it quoted 13.
An evidence log
- Log: source, date, type and basket for every entry
- Two flags: older than 12 months, and self-claims
Common mistake
Letting a fresh date pass a self-claim. F's website entry is two months old and still F's own words.
Two dimensions that separate
- Axes: quoted days and price level on catalogue parts
- Our point: 7.03 days on 350 real catalogue quote lines
Common mistake
Using the all-lines average. 53.46 days mixes in build-to-order work at 77.29 days.
What the evidence cannot show
- Out of reach: margins, capacity and plans
- One clue: leave the entrant unplaced
Common mistake
Filling gaps with guesses. A higher price level says nothing about a competitor's margin.
Strategic Decisions / Module 5 / Recap
Recap card
5.1 Best on average is not always best
Best on average is not always best
- Expected cost is not the whole decision
- The practice agreement's worst case, €2,100,000, is above the €2,000,000 practice limit
Common mistake
Signing on the average. €1,290,000 on average still means €2,100,000 in the low-demand case.
Strategic Decisions / Module 5 / Recap
Recap card
5.2 Expected cost and worst case
Expected cost and worst case
- Expected cost weights each practice scenario
- Worst case is tested against the limit on its own
Common mistake
Letting the average hide the bad case. €280,000 cheaper on average, €100,000 over the limit in one case.
Strategic Decisions / Module 5 / Recap
Recap card
5.3 What it costs to change your mind
What it costs to change your mind
- Exit and waiting both have a price
- Above €500,000 no recorded PO_APPROVAL limit applies: it goes up
Common mistake
Assuming a change of mind is free. Leaving the agreement at month 12 costs €370,000 more.
Strategic Decisions / Module 5 / Recap
Recap card
5.4 The decision record
The decision record
- Record the choice, costs, worst case, exit, owner and trigger
- Trigger: a report measure, a threshold, two months, and today's value
Common mistake
A trigger already met. Lead time has been above 120 days since July; a 120-day trigger would fire today.
Strategic Decisions / Module 5 / Recap
Recap card
Module 5: Decide when you cannot be sure
Best on average is not always best
- Expected cost is not the whole decision
- The practice agreement's worst case, €2,100,000, is above the €2,000,000 practice limit
Common mistake
Signing on the average. €1,290,000 on average still means €2,100,000 in the low-demand case.
Expected cost and worst case
- Expected cost weights each practice scenario
- Worst case is tested against the limit on its own
Common mistake
Letting the average hide the bad case. €280,000 cheaper on average, €100,000 over the limit in one case.
What it costs to change your mind
- Exit and waiting both have a price
- Above €500,000 no recorded PO_APPROVAL limit applies: it goes up
Common mistake
Assuming a change of mind is free. Leaving the agreement at month 12 costs €370,000 more.
The decision record
- Record the choice, costs, worst case, exit, owner and trigger
- Trigger: a report measure, a threshold, two months, and today's value
Common mistake
A trigger already met. Lead time has been above 120 days since July; a 120-day trigger would fire today.
