Marketing, sales and customers

Active users

  • Marketing, sales and customers

Definition

The number of unique people using a product in a set period, often measured daily (DAU) or monthly (MAU).

Example

5,000 people opening the app at least once in September gives 5,000 monthly active users.

For your role

Choose your role to see what this term means in your work.

Why it matters

It shows how many people genuinely use a product, not just sign up.

Where it is used

App dashboards, product reports and investor updates.

How to calculate it

Number of unique users who took a key action in the period

Worked example

5,000 people opening the app at least once in September gives 5,000 monthly active users.

Definitions vary. The action that makes someone ‘active’, such as logging in or completing a task, differs by product. Check how your organisation calculates it.