Marketing, sales and customers

Funnel

  • Marketing, sales and customers

Definition

The stages people move through towards a goal, with fewer people at each step.

Example

2,000 of 10,000 visitors sign up, so the visitor-to-sign-up conversion is 20%.

For your role

Choose your role to see what this term means in your work.

Why it matters

It shows exactly where people drop out of a process.

Where it is used

Marketing reports, sales dashboards and website analytics.

How to calculate it

People moving to the next stage ÷ people in the current stage × 100

Worked example

2,000 of 10,000 visitors sign up, so the visitor-to-sign-up conversion is 20%.